[UofT] ROSI

Frequently Asked Questions

Why is the Student Web Service not available 24 hours a day?
I am having difficulties using the service and the University is closed. What can I do?
What browsers do you support?
How can I find my friend at the University of Toronto?

Why is the Student Web Service not available 24 hours a day?
Our long-term goal is to have the Student Web Service in operation 24 hours a day. To this end, we have recently increased the number of normal hours of operation during weekdays and, on weekends, the SWS is now available around the clock. We will continue to do the work needed to enable us to reach our goal.

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I am having difficulties using the service and the University is closed. What can I do?
Please review your registrar's instructions for using the Student Web Service. If you send an e-mail message to your registrar through the Feedback Form, your registrar's office will respond when the University re-opens.

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What browsers do you support?
Most of our testing is done with Mozilla Firefox (version 1.5 and above), Microsoft Internet Explorer (version 6 and above), and elinks (version 0.11 and above). SWS is designed to put as little demand on the browser as possible, but we do require that SSL security be used. If a browser is unable to use SSL we do NOT accept a log in.

If you are experiencing a problem with a browser that we support, please send us the information using the feedback button. If the problem is with an unsupported browser, all we can recommend is that you upgrade your browser to one that we do support.

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How can I find my friend at the University of Toronto?
The University of Toronto Contacts or the Alumni & Friends pages may be of use to you. Otherwise, we regret that we are unable to help you. The Policy on Access to Student Academic Records states that student contact information may be released only with a student's permission.

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